Help and contact

I changed phone, how do I get my collection back?

Your collection is stored on our servers and attached to the account created on your phone at first launch. Before changing phone, or if you already have, write to us with your engraver name and your friend code (Profile tab): we will work out with you how to recover it.

Are the shop's packs random?

Yes. They contain coins drawn at random; this is why Frappe ! is for people aged 16 and over. They can only be paid for in Frappes (₣), the game's currency, which is earned by playing or bought with euros. The odds of each pack are shown before purchase (Shop → « See the odds », or Help → « How packs work »). They are not offered in Belgium.

A rewarded video did not load

Try again a little later. If it keeps happening, tell us, with your phone model.

A purchase does not appear

Close and reopen the app. If it is still missing, write to us with the store receipt (Google Play or App Store): we check and correct your account. Refunds are handled by the store.

Some catalogue information is wrong

On the coin's page, tap « Report an error »: we check against the source and correct the catalogue without waiting for a new version.

A coin designed by a player is offensive

Tap ⚑ to report it (three reports hide it automatically) and ⛔ to block its author.

Delete my account

Settings (the milled coin at the top of the screen) → Delete my account. It is immediate and irreversible.

Contact e-mail address: frappe.appm2l@gmail.com

Give your engraver name and your friend code (Profile tab) so that we can find your collection. We reply within 48 working hours. Requests from rights holders (images): see the Credits page.